FAQ
Order Issue
How can I track my order status?
You can log in our website with your email and track your order status in "My orders" if you placed the order under your registered account.
If you still can’t get your order information, please contact our customer service email service@grabadress.com
Why the processing time is so long?
Sorry to confuse you. Since our products are made to order, we need some days to prepare it and another 3-11 daysto ship it. Your understanding will be highly appreciated. You can also see the specific tailoring time and shipping time on the product page.
Once your order is completed, we will arrange for shipment immediately and send you a confirmation email including the tracking number. If you don't receive the confirmation email till the estimated shipping date, please contact us.
We can not accept orders which buy multiple pieces to choose one.
We can not accept orders which buy multiple pieces to choose one，this is not part of our return policy. All additional costs incurred need to be borne by the customer.
Can I cancel my order?
Yes,you can.Follow to Rtturn Polocy
I placed my order but did not get a confirmation.
If you placed your order but didn’t get an email confirmation that the order was placed, don't worry! You may still have an order, you'll just want to try the following to double check.
Check your spam folder. Our email confirmations can sometimes end up in there.
Go to "My Orders" and you'll be able to see all the order's you've placed and should be able to see the status of your order.
If you still can't find any confirmation that your order was placed, definitely Contact Us with your full name, email, phone number, and the address you gave at checkout so we can try to locate it.
Shipping & Delivery
When will you ship my order after I order it?
Before your order is shipped, GAD has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.
Shipping Time: It depends on which shipping method you chose, the standard shipping method will need 9 - 12 business days while the expedited shipping method will need 3-5 business days. In addition, you can choose our‘in stock’page item, it will shipped within 48 hours from our warehouse after you placed order.
Do you ship to P.O. Boxes or Military APO/FPO addresses?
About thePO BOX and APO/FPO addresses, all the countries can not use.
Where/What countries do you ship to?
We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
Notes: Since the departmental goods are shipped overseas, the customer shall bear the customs duties incurred.
If your shipping destination is not available at checkout, please just Contact Us.
What can I do if I did not receive but tracking says delivered?
Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Please also contact your local post office or shipping company with the tracking number. In some cases, post offices may require customers to collect parcels in person for international deliveries. If you still cannot find your package, please Contact Us.
Products
Will my item be exactly the same color as what is shown on your website?
Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get.
What is the best way to choose my size?
Please kindly refer to our size chart to choose the correct size.
- If your measurements align with our size chart, I suggest you choose standard size.
- If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.
Why choose GAD?
GAD is a global online retailer. Our innovative approach brings you the best in formal wear at affordable dresses – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.
Do you have any measuring tips?
Of course! Use the tips below to help find the best size for you! Remember: when comparing your measurements to those listed on the site, make sure to check if the fabric is stretchy or not. If it is, it can stretch an inch or more.
Bust:Wrap the measuring tape loosely around the fullest part of your bust to ensure a comfortable fit.
Waist:Measure the narrowest part of your natural waist, holding the measuring tape loose enough to fit comfortably.
Hips:Drape the measuring tape around the widest part of your hips, resting the tape comfortably against your body.
Do you have a store?
We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.